Tips & Tricks
October 13th, 1:20 pm – 2:00 pm
Tiny Tips & Tricks, Big Time Savings
Learn how you can save time and be more efficient within ABS/Financials to help you maximize your use of the solutions.
Solutions in a Crisis
October 14th, 11:35 am – 12:15 pm
It's Not a Crisis. It's a Launchpad to Success!
Whatever the crisis may be, NISC’s ABS/Financials solutions can get you through it! Learn how to cut out the paper trail and utilize functionality in the software that allows you to work more electronically and connect with co-workers and business partners from anywhere. This session will include topics on using AppSuite, Messenger in ABS and other features. Learn how you can use ABS Launchpads to help you “Take Off!”
Best Practices
October 14th, 12:35 pm – 1:15 pm
Finding Efficiency Features to Win Back Time
Not enough time in the day? Take advantage of iVUE best practices to gain efficiency, so you can spend more time on your other important priorities. Learn how to add automation to common daily processes.
Tips & Tricks
October 13th, 1:20 pm – 2:00 pm
Work Smarter, Not Harder
Improve efficiencies through your day to make SIS and Messenger work for you!
Solutions in a Crisis
October 14th, 11:35 am – 12:15 pm
Surviving in a Contact-Free Crisis
Take some of the stress out of the processes that can cut your customer’s time in half. Learn about E-Sign, contact-free payments and on demand Messenger and how they can help. E-Sign provides a contact-free way to get your important documents signed, contact-free payments make it quick and easy for your customers to pay, and On Demand Messenger can help you communicate with customers during an evolving environment.
Best Practices
October 14th, 12:35 pm – 1:15 pm
Finding Efficiencies in Service Orders
How much time is spent auditing for mistakes before billing? Is someone spending all day, every day reviewing service orders to make sure the right charges and credits have been used? Time is a precious commodity, so let’s make the most of it.
Tips & Tricks
October 13th, 1:20 pm – 2:00 pm
Daily Tips & Touchpoints
Tune in to uncover tips to better leverage our CC&B/Service-Utility applications: iVUE CIS, SmartHub, Messenger and iVUE Connect – Service.
Solutions in a Crisis
October 14th, 11:35 am – 12:15 pm
Everything Starts With Your Customer
Hear how Members leveraged NISC’s Customer Care and Billing tools to ensure they continued to meet their customers’ needs and maintained their satisfaction during a crisis, whether big or small.
Best Practices
October 14th, 12:35 pm – 1:15 pm
Finding Efficiencies Using Rate Validation
Tips & Tricks
October 13th, 1:20 pm – 2:00 pm
iVUE AppSuite - Compass
iVUE AppSuite Compass is becoming more powerful with each AppSuite release. Join us as we discuss the latest available functionality.
Solutions in a Crisis
October 14th, 11:35 am – 12:15 pm
Staying Focused During Periods of Crisis
The job of the NISC Enterprise is to “stay out of the way” in times of need. This means having tools available for users no matter what the current situation is. Learn how current NISC users are utilizing the Enterprise to aid them during periods of crisis.
Best Practices
October 14th, 12:35 pm – 1:15 pm
Finding Efficiencies in Leveraging E&O Solutions
The flexibility of E&O Solutions empowers you to create more efficient and dynamic workflows. Join us to see examples of how your fellow NISC Members are going “above and beyond” in their setups, dealing with advanced use cases, and getting the most out of the E&O Solution Suite.
Tips & Tricks
October 13th, 1:20 pm – 2:00 pm
Automating the Broadband Service Life Cycle
The integration of User Services System (USS) with iVUE, AppSuite and SmartHub enables a fully automated experience. Attend this session to learn how it can help your organization.
Solutions in a Crisis
October 14th, 11:35 am – 12:15 pm
Navigating COVID-19 From NISC Member Perspectives
Hear how others in the NISC Membership have thrived during COVID-19 and used iVUE to overcome new obstacles caused by the pandemic.
Best Practices
October 14th, 12:35 pm – 1:15 pm
Virtual Truck Rolls - Staying Safe During Uncertain Times
If the COVID-19 pandemic has taught us anything, it’s that sending technicians to take care of broadband issues is no longer risk free. The User Services System combined with AppSuite and SmartHub now puts tools in the right hands to avoid truck rolls while ensuring a great broadband experience.
Tips & Tricks
October 13th, 1:20 pm – 2:00 pm
Preparing for Changes That Come With Implementing New Software
This session will focus on change management as it relates to your conversion to NISC.
Solutions in a Crisis
October 14th, 11:35 am – 12:15 pm
Remote Learning & Tools to Support
Understand the tools and processes that can be utilized in a virtual environment and can help lead to a successful remote Go Live.
Tips & Tricks
October 13th, 1:20 pm – 2:00 pm
Document Vault Tips & Tricks
This session will demonstrate other attachment processes that can be used to improve efficiencies to get documents into Document Vault. We will also cover how to save common searches and share those searches with other users. You’ll also see how to save and share scanning templates and other useful tips and tricks.
Solutions in a Crisis
October 14th, 11:35 am – 12:15 pm
An Unexpected - Yet Effective - Migration to Remote Working
COVID-19 pushed us into a world of working remotely. Some organizations were ready, some were somewhat prepared, and some were caught flatfooted. Being a technology cooperative, NISC had much of the infrastructure in place – securely – when the pandemic hit. Learn more about what NISC did to ensure the transition to a virtual workforce was efficient, effective and successful, and hear more about the processes where improvements could be made. Take away ideas that may help your organization.
Best Practices
October 14th, 12:35 pm – 1:15 pm
iVUE Systems Monitoring Best Practices
A key to a well-performing iVUE system is proactively identifying issues before they become issues. In this session, learn best practices on how the open source monitoring tool, Xymon, can help you monitor your iVUE system.
*All times are Central Standard Time (CST)